Effective: 5 October 2026

Forestvale Station is operated by Keynes Consulting Pty Ltd (ABN 23 671 446 156). Forestvale Station is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information provided to us, whether through our website, when placing an order, contacting us directly, interacting with us through social media, or otherwise dealing with Forestvale Station.

In this Privacy Policy, we, us and our refer to Forestvale Station.

Personal information we collect

The types of personal information we may collect include:

• your name;

• your contact details, including your email address, phone number and delivery or billing address;

• information relating to orders, purchases, enquiries and payments;

• your product, cut, packaging and delivery preferences;

• communications between you and Forestvale Station;

• information you provide through our website, order forms, contact forms, email or social media;

• technical information relating to your use of our website, such as your IP address, browser type, device information and operating system;

• information about how you use our website, including pages visited, links clicked and browsing activity; and

• any other personal information you choose to provide to us.

Where online payments are processed through a third-party payment provider, your payment or card details may be collected and processed directly by that provider. Forestvale Station does not necessarily receive or store your complete payment card details.

How we collect and use your personal information

We may collect, hold and use your personal information to:

• process and manage orders for our products, including beef, lamb and other products we may offer from time to time;

• communicate with you about your order, including order confirmation, final weights, outstanding payments, collection or delivery arrangements;

• respond to enquiries and provide customer service;

• arrange payment, collection and delivery of products;

• maintain business, accounting and transaction records;

• manage our website and online services;

• understand how customers use our website and improve our products, services and customer experience;

• send you updates, product availability, news or marketing communications where you have chosen to receive them;

• manage competitions, promotions or special offers where applicable;

• prevent or investigate suspected fraudulent or unlawful activity; and

• comply with our legal, taxation and regulatory obligations.

Disclosure of personal information

We may disclose your personal information where reasonably necessary to operate our business or provide products and services to you.

This may include disclosure to:

• businesses involved in processing or preparing your order, where required;

• delivery, freight or logistics providers;

• payment processing providers and financial institutions;

• website, e-commerce, email, accounting, IT and cloud service providers;

• professional advisers, including accountants, legal advisers and insurers;

• contractors or service providers who assist us in operating Forestvale Station;

• government agencies, regulators, courts or law enforcement authorities where required or authorised by law; and

• another party in connection with the sale, transfer or restructure of all or part of our business.

We only disclose personal information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.

Marketing communications

From time to time, we may use your contact details to let you know about Forestvale Station products, upcoming beef or lamb availability, farm updates, special offers or other information we think may be of interest to you.

You can opt out of receiving marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Opting out of marketing communications will not prevent us from contacting you where necessary in relation to an existing order, payment, delivery or other transaction.

Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete, out of date or misleading.

We will take reasonable steps to respond to your request in accordance with applicable Australian privacy laws.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through our website, email, accounting or other business systems, as well as in physical business records where applicable.

While we take reasonable measures to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the website and improve the online experience.

We may also use third-party services, such as website analytics or social media tools, which may collect information about how you interact with our website.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Links to other websites

Our website may contain links to third-party websites or services.

Forestvale Station does not control these websites and is not responsible for their privacy practices, content or security. We recommend reviewing the privacy policies of any third-party websites you visit.

Privacy enquiries and complaints

If you have a question about this Privacy Policy, would like to access or correct your personal information, or have a concern about how your personal information has been handled, please contact us using the details provided on our website.

We will take reasonable steps to investigate and respond to privacy concerns or complaints.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The current version will be published on our website with the effective date shown at the top of this policy.

Governing law

This Privacy Policy and your use of the Forestvale Station website are governed by the laws of Australia.